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FAQ Velcro Patches Morale Patches PVC Patches-0504 2 2 2
Frequently Asked Questions

FAQ -1 : Pre-sales Inquiry

Do you have a MOQ (minimum order quantity )?
  • No. You can order 1 piece to start. As you may be aware, the price depends on order quantity.
  • Most customers order custom patches in 50pcs as a trial order to start cooperation.
  • Jarler carry over 2000 items in stock for wholesale and most resellers order at least 300pcs with mixed items (10pcs per item)
Is the patch sewn with hook and loop on back?
  • I have to say, we just sew hook fastener on backing of our inventory pvc patches and embroidery patches. Our reflective laser-cut patches come with loop side together.Y
  • For custom private patches, we default only hook fastener on back. If you need the loop side, please let us know and we’ll do that.
What are the material options?

Our power patches are PVC Patches,Embroidery Patches and Reflective Laser Cutting Patches. Please refer to our Materials Page to learn more.Thank you.

How can ensure the product quality?
  • Our mission guides us to make great patches.
  • We have strict Standard Operation Process to fulfill every order production and shipment. Dozens of big brands place patch orders with us every year.
  • We’ll provide pictures or videos of the goods to you before shipment. The third-party inspection is OK with us.
  • The patch itself will tell. We won’t let you down.
What is your standard packaging method?
  • Our PVC patch or embroidered patch standard packaging is bulk packing, 50pcs per poly bag.
  • Laser Cut Reflective Patch: individual packaging.
  • You can also refer to our Packaging Page.
Do you have professional contact to communicate?

Yes. Indeed, our sales team has over 5 years of experience in patch export. They are proficient in English communication, and our entire team, including designers, engineers, purchasing, producers, and quality control, is ready to support you as well.

FAQ -2 : Catalog & Pricing

What patches do you specialize in manufacturing?
  • We have rich experience with manufacturing these three types of patches backed with velcro.
  • PVC Patch
  • Embroidery Patch
  • Laser Cut Reflective Patch.
  • Also, iron on embroidery patch is in our Jarler power range.
Can you provide the patch catalog with price list?
  • Yes, we have the complete catalog including all our inventory patches.
  • Kindly review our catalog and provide us with the item number and quantity for each product you are interested in. We will promptly send you a quotation based on your selections.
  • Regarding custom PVC patches or customized laser cut reflective patches, please contact us for quoting.
How soon can I get your quotation?
  • Regularly, we can quote you the best price within 1 hour. We value every customer and will quote the best price at the beginning and start the cooperation, aim to a long-term business relationship.
  • Prompt and Professional response is one of our value-added services.
Do you offer any discounts for bulk wholesale orders?

Sure. It is a common practice that The larger the order quantity, the lower the unit price of the product. Our PVC patch factory has a graded price based on quantity.

FAQ -3 : Customization Services

Can you customize my designs or logo as patches?
  • Yes, our strong service is producing custom logo patch or any other cool custom patches. Jarler has been manufacturing custom patches since 2010.
  • Frankly speaking, we will check your drawings first, and might have to modify some details which might not be achieved in the production. We’ll send you digital proof for your approval.
What are the available sizes for custom patches?
  • PVC Patch Size: max length is 22cm, max height is 12cm
  • Embroidery Patch Size: all popular sizes are OK.
  • Laser Cut Reflective Patch Size: max width is 11cm.
What file formats do you accept to customize the patches?

For custom or personalize design patches, we need the original editable files like PSD or AI or CDR is OK. We also need the Pantone number of each color in the artwork. Please contact us and our expert will check and let you know what else you need to provide.

Can you make the custom packing?

Yes. Custom Logo Printing poly bag, Private Label, Vendor’s Barcode Stickers, Amazon’s Stickers, Client’s EAN/UPC stickers, Paper Cards, Headcards are OK. Just let us know your requirements.

What is the pricing of custom patch?
  • Patch Type, Size, Quantity are related to final price.
  • Email us to get more info.

FAQ -4 : Sample Details

Can you provide a digital proof before making sample?

Sure. We’ll send you digital proof before sampling.

Can you offer Free Samples?
  • Inventory Patch Sample: Free of Charge. (1-2 pieces)
  • Custom Patch Sample: sample charge depends on designs, shape, size, color, quantity, etc. Sample fee is refundable.
  • Custom Embroidery Patch Sample: can be free.
  • Custom Reflective Patch Sample: can be free.
  • Every year, we send out hundreds of Free samples to various customers to expand the business together.
Do you offer samples before placing a bulk order?
  • Yes, we won’t start bulk production until receive your confirmation on patch sample.
  • Normally, we’ll take photos or videos for your approval.
How many days for a custom patch sample?

Regularly, sample time is 3-5 days after details confirmed. Please contact us to check sample making schedule.

FAQ -5 : Deliver Time & Shipment

What is the lead time for the bulk production?
  • In-stock items: the order process time is 2-3 business days. If need customized packaging, it might cause extra time.
  • Custom design patches: ship in 2-3 weeks after all confirmation. When you’re ready to order patches, please contact us to check the production schedule. Rush order is acceptable and we often expedited option with additional charge.
When can I expect to receive the patches after you ship them out?
  • If by express like FedEx, UPS, it takes 4-6 business days to reach you.
  • If by post service like 4PX, it takes 7-10 business days to arrive.
  • If by sea or railway, it depends on the port of destination or door to door service. Normally,25-40 days.
  • Just hit us and we’ll trace the logistics information for you.
Where is your nearest port?
  • Xiamen Port , China
  • Xiamen Airport, China
What are your shipping terms (EXW, FOB, CIF, etc.)?
  • EXW,DAP,FOB,CIF,DDP or other terms are all acceptable to us.
  • We can also offer Door to Door shipment.
Can you assist with logistics and shipping arrangements?

Yes. We’re the VIP client of UPS and FedEx and our freight rate is much lower than most peers. We also worked with a few forwarders for over 10 years who can handle sea or air shipment successfully.

FAQ -6 : Order Transactions

What’s your payment terms and method?
  • We need deposit/down payment before production and we accept the payment via the following methods.
    • PayPal
    • Credit Card
    • Bank transfer
    • Western Union
  • Please confirm all details with our sales before payment. We will inform you our great payment method to secure the money security.
What currencies do you accept for payment?
  • USD
  • EURO
  • HKD
  • RMB
What is your return policy for defective products?
  • We understand your concern. We’ll be responsible for the defective products if there are.
  • We’re proud of our production and quality control team so that we seldom receive complaint on defective patches from our customers.
What are your procedures for handling customer complaints?
  • Reach out to our sales team and send the proof, requests.
  • We’ll reply in 24 hours and handle it within 3 business days.

FAQ -7 : Additional Support

Can you keep our designs in private, no display or sell to others?
  • Yes, we always respect customer’s privacy and value customer’s private designs or IP. We won’t display or sell your design patches to others.
  • Non-Display Agreement is OK with us.
  • Please refer to NDA page about the introduction to Jarler NDA Policy.
Can you provide any marketing materials or support?

Yes. We usually supply our clients with high-resolution product images, eliminating the need for them to take new photos themselves. These images can be effortlessly used on their websites or various e-commerce platforms, including Amazon and eBay. If necessary, they can also be employed for print materials. Our goal is to make the promotion process as convenient as possible for you, focusing on the specific product styles that we are collaborating on.

Do you accept Drop-Shipping?
  • Yes. Logistics cost is big part of retail price. So, we’ll ship by post which takes 7-14 business days to arrive at client’s location. The shipping time is longer than express like FedEx,UPS,DHL, but quite cheaper.
  • We can talk in detail and tell us your actual needs.

FAQ -8 : Company Profile

How long has your company been in business? History.
  • Have been specialized in PVC Patch manufacturing since 2010.
  • Domain: PVCPatch.com registered in 2012 and renewed till 2029.
What is your production capacity?
  • Annual production capacity is over 2 million patches.
  • 75% of our production capacity is for Custom Designed Patches.
  • We are also purchasing more and more machines to increase the working efficiency and capacity.
  • Contact us and inform the quantity & handy time you want.
Can we visit your factory for a tour?

Welcome to visit our our company. Just contact your patch sales consultant and he or she will arrange the schedule for you.

Why Choose Jarler to make various patches?
  • I bet that It could be one of your best choices in business if you choose to work with Jarler.
  • Feel free to refer to our “About Us” page to get to know more about us.
How can I trust your company?
  • First of all, PVCPatch.com is our domain name. It was registered in 2012 and now we have renewed it until 2029.Jarler is a reliable and trustworthy PVC patch manufacturer and wholesaler. You can check our domain information in Godaddy or Whois tools.
  • Secondly, we’re trusted by several international world-class brands in tactical, airsoft and outdoors.
  • The FORTUNE magazine reported that in China, less than 7% of SMEs, survive for 5 years and less than 2% for 10 years. Happily, we have survived and grown rapidly for 12 years. We value our reputation and our philosophy is to do business that is long lasting and sustainable.
Can you provide references from other clients?
  • Please inform us the city you’re located and we’ll ask the nearest customers if he or she can be a reference.
  • To provide you with the most relevant client references, could you please let us know your location or city? 。Once we receive this information, we will reach out to our nearby clients and check if they are willing to share their experiences with our company and services. We will then connect you with those who agree to participate, so you can gain a better understanding of what it’s like to work with us.
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